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The Service Hub
The Service Hub is at the heart of the organisation, providing an exceptional service to C&C residents. Available Monday to Friday, the team handle any queries residents may have, be that, a repair or housing query, a compliment or even to hear a friendly voice over the phone. The Feedback Team is an extension of the Service Hub. The work of both teams has resulted in an improvement in the response time from 20 to 10 days. Each query they face helps them make improvements to our services, which had led to a decrease in complaints.
Joseph Thomas – Service Hub Manager
I joined C&C in 2019 as the Service Hub Manager. The Service Hub consists of the Feedback Team, office management, Reception and our service hubbers - who answer your queries! There’s never a dull moment here and it’s the type of organisation that pushes you to become better. I am supported by a fantastic team who are super people. The working environment is very organic and promotes inclusiveness and development. We're here for all of our residents, so if you can't find what you need on our website then get in touch - we will be delighted to help you.
If you have any questions or queries, please complete the form below.
If your query relates to an a complaint please complete our complaints and feedback form.