The Service Hub
The Service Hub is at the heart of the organisation, providing an exceptional service to C&C residents. Available Monday to Friday, the team handle any queries residents may have, be that, a repair or housing query, a compliment or even to hear a friendly voice over the phone. The Feedback Team is an extension of the Service Hub. The work of both teams has resulted in an improvement in the response time from 20 to 10 days. Each query they face helps them make improvements to our services, which had led to a decrease in complaints. If you have any questions or queries, please complete our form.
Service Hub Manager - Jemma Brewster
Jemma runs the C&C Service Hub from our central office in Waterloo. She and her team are responsible for looking after repair logging, housing queries, voids and allocations, and the reception at central office.
Jemma has a strong background in customer care and social housing repairs over a 12 year period, and has recent experience of leading a housing and repairs contact centre within a large Housing Association. She has held responsibilities for handling queries and complaints, customer service training and reporting, and various other duties. Previous places Jemma has worked include Wates Construction, One Housing, Gateway Homeworks and RBKC.