Contact us
The Service Hub
The Service Hub is at the heart of the organisation, providing an exceptional service to C&C residents. Available Monday to Friday, the team handle any queries residents may have, be that a repair or housing query, a compliment, or even to hear a friendly voice over the phone. The dedication of the team has resulted in an improvement in the response time from 20 to 10 days. Each query they face helps them make improvements to our services, which has led to a decrease in complaints. If you have any questions or queries, please complete our form.
Service Hub Manager - Jemma Brewster
Jemma runs the C&C Service Hub. She and her team are responsible for looking after repair logging, housing queries, voids and allocations, and the reception at central office.
Jemma has a strong background in customer care and social housing repairs over a 12 year period, and has recent experience of leading a housing and repairs contact centre within a large Housing Association. She has held responsibilities for handling queries and complaints, customer service training and reporting, and various other duties. Previous places Jemma has worked include Wates Construction, One Housing, Gateway Homeworks and RBKC.
If your query is about one of our care homes, please complete the care enquiry form.
Feedback
Our staff really appreciate hearing from you if you’ve had a particularly positive experience. We always aim to be helpful and efficient and to deliver our resident services in the right way the first time. But occasionally, we may fall short of your expectations. If you’ve had a problem dealing with us, please let us know so that we can correct our mistakes quickly and work to improve our services.
How to offer feedback
If you want to make a suggestion on how we can improve our service to you, we recommend that you try to resolve it in the first instance by speaking to your Housing Officer or Service Officer at the scheme or other relevant team member; or complete the form below.
Press Enquiries
For press enquiries, please contact the Communications team.
Write to us
C&C's new postal address is:
C&C, c/o Aster Wiltshire Correspondence Team, Sarsen Court, Horton Avenue, Devizes, SN10 2AZ.
Please note C&C's registered address is now Grace House, 26 Lodge Road, London, NW8 7ER. However please do not send any correspondence to this address as it will be unanswered.