Covid-19 Management Plan


Coronavirus (Covid -19) update - 24th March 2020:

We appreciate that this a very difficult time for our residents and their loved ones. We’re continuing to minimise the risk to residents – and staff – and support all those affected. We’re also doing all we can to minimise the disruption to services. Understandably, we are having to cease or re-prioritise some aspects of our service so that we can provide the best support to all our residents, while respecting the Government’s policy.

We appreciate your co-operation and support under the circumstances. Our staff are all working flat-out to help residents, and we ask our residents to recognise the efforts we continue to make on their behalf, and to work with us during this difficult time. 

For more information, please follow the link to our Covid-19 Management Plan


Latest government measures – 23rd March 2020

  • The Government has requested that everyone should now stay at home with the exception of: shopping for basic necessities, daily exercise, any medical needs and travelling to/from essential work
  • Gatherings of more than two people who do not live together is now prohibited
  • Police have been given the powers to enforce these new rules.


How are we responding?

In light of the above measures:

  • Over the coming weeks, we will be telephoning as many of our residents as possible to check-in on their well-being
  • We’re also preparing some activity packs to send to residents with some ideas on things they can do at home to keep stimulated and healthy!
  • We are looking at ways to make a limited number of tablets available to the most vulnerable of our residents. More information will be shared directly with residents over the coming period
  • We will only be carrying out emergency/urgent repairs and are taking precautions with all repairs (to be reviewed on 10th April 2020).


What else are we are doing?

This is not an extensive list, but some examples of the measures we have been taking:

  • We have minimised external visits to all of our properties e.g. for emergency repairs, and closed all relevant communal areas
  • Visitors to all of our care homes have now been suspended and non-essential visitors at our housing properties are discouraged. For more information read our Covid-19 FAQ's here
  • We are increasing sanitisation measures in key areas where possible
  • All regular trips and visits run by staff and volunteers have been suspended
  • We continue to liaise with all contractors and suppliers to ensure delivery of relevant services
  • We can provide help to those facing financial difficulties, and can set up repayment plans if needed.

For more information, please follow the link to our Covid-19 Management Plan. We will be reviewing the Plan - and updating if necessary - on an on-going basis.


What you can do to help

  1. Adhere to the latest Government announcement (see above).
  2. If you do feel unwell, please stay at home and avoid contact with your neighbours and loved ones.
  3. If you have recently received a letter from the Government requesting that you stay at home for 12 weeks and ‘socially distance’ yourself to help further reduce the spread of Coronavirus, please follow these guidelines. Please also let us know by calling our service hub on 0207 922 5300.
  4. If you have been tested positive for COVID-19 or are suffering symptoms, please also let us know.
  5. Wash your hands frequently and thoroughly for 20 seconds using soap and hot water or alternatively a sanitiser gel (before you travel).
  6. Catch coughs and sneezes with disposable tissues. Throw away the used tissues and then wash your hands.
  7. Avoid touching your eyes, nose and mouth with unwashed hands.
  8. Keep your distance from others (2m or three paces) – whether they’re well or unwell.
  9. Try to be a good neighbour – look out for yourself and each other.


Visits to our Central Office

All visits to Central Office have now been suspended.

Repairs: As per latest Government guidance, we are only going to be carrying out emergency and urgent repairs. This will be reviewed on Friday 10 April 2020 in line with the Government guidance.

Repairs can be reported via the Service Hub on 0207 922 5300.


Experiencing financial hardship?

For any residents facing financial difficulties, please call us now on 0207 922 5300. Help is available over the coming months, and repayment plans can then be set up for you.


Future updates

We will continue to review the situation in line with updates from the Government, the NHS and advice from Public Health England, and provide updates here and on Twitter and Facebook.

For up to date information from the UK Government on the COVID-19 situation, please follow this link:

Further NHS advice can be found here:

If you require additional support, please contact:

The Samaritans on 116 123 or The Silver Line 0n 0800 470 8090 a free confidential 24 hours helpline.

You may also find it helpful to contact local Covid Mutal aid groups within your local area. These are independent groups operating in your area.

For any non-residents currently looking for a more supportive community, please get in touch with us on 0207 922 5300.