Accommodation: 211 flats
Address: 10-16 Maida Vale, W9 1TD
Phone: 0207 286 3535
Type of housing: Sheltered Housing for over-55s
Portfolio Manager: Tracey Morgan - 077 4744 6900
About Ada Court
Ada Court sheltered scheme provides 146 self-contained studio flats and 65 one bedroom flats for older people aged over 55. Four of the flats are adapted for disabled people.
The scheme, which is on eight floors, was built in the 1969 and is situated on a pleasant road in the sought-after area of Maida Vale. New residents come to us as referrals from Camden Council. Residents particularly value the attractive location.
The facilities we provide
Residents live independently in their own flats and can ask for support from the Service Officer if they need it. There is also an emergency call system to all flats.
The scheme’s communal facilities include:
- a reception area and office
- a large lounge on the ground floor
- a meeting room on the eighth floor
- a laundry service
- several guest rooms available for a reasonable charge
- an IT room, with several computers
- four lifts
- extensive gardens, including an attractive roof garden
- limited parking – 25 spaces only – so parking cannot be guaranteed
We employ cleaners and gardeners to service the shared areas and residents can also call our centralised repair service.
How we manage the scheme
Our Portfolio Managers oversee our Service Officers who are responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.
Portfolio Manager - Tracey
Tracey began her career with C&C when she was 17 years old straight from College. Her first role was as a Care Assistant at one of our Care Homes. Tracey was then offered various secondments roles which eventually led to her securing a role as Area Manager for Care. After working in the Care Department for 27 years, she was offered ans accepted the role of Senior Scheme Manager for Sheltered Housing in C&Cs Housing department. Two years ago, Tracey was offered her current role as Portfolio Manager overseeing Westminster Sheltered schemes and West London General properties. C&C has provided Tracey excellent opportunities for secondments over the years, there’s investment in staff training that enables people to grow within the Company.
How we support residents
Service Officers are responsible for the day to day running of Ada Court. Their job involves helping to manage the scheme, as well as providing support to residents so that they can continue to live independently.
New residents are provided with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities. Our sheltered Service Officers then work with each resident to draw up an individual support plan. The plan may offer support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs. Residents who need more support can be referred to specialist agencies.
The friendly atmosphere at our sheltered schemes is important to us, so we recruit people who are warm, open and sensitive to the needs of older people.
Activities at the scheme
As well as informal socialising, regular activities at Ada Court include:
- singing sessions
- keep fit classes
- art classes
- tea afternoons
- visits by Age Concern advisors
- meetings of the scheme's residents’ association
A number of regular and one-off arts, fitness and events are provided by our Engagement Team. Some of these may happen offsite.
How we involve and listen to residents
Satisfaction with where you live is vital to your happiness and our continual improvement and success. That’s we aim to encourage regular engagement and offer you a range of ways to share your ideas and work together to make a difference. Across our Sheltered Housing schemes, our dedicated teams are there to support you and help you live an independent life. But we also value your ideas and suggestions. Through scheme meetings and/or other engagement forums such as our assemblies or Annual Resident Conference, you’ll have the opportunity to help shape our future and be kept informed about what is happening in the community you live in.
We also collect regular feedback through our Resident Satisfaction Surveys and at our Sheltered Housing schemes, you can also use the Sign in tablets located at the entrance, to complete a short satisfaction survey on how satisfied you are with our services and give us any comments on improvements or ideas you may have.
We are dedicated to engaging with residents to help improved our services and enhance the lives of those that live in our homes. Our Service Scrutiny Panel is our formal group where residents & board members analyse the work we do and make recommendations that positively impact services for all residents. Visit our Resident Engagement section to find out more.
What's in the area
Ada Court is three minutes’ walk from a branch of Tesco Local. Other shops in the immediate area tend to be upmarket and expensive. However, the scheme is not too far from shops on Edgware Road. It is also a short bus ride from the library and shops on Kilburn High Road.
Residents can opt to use the Kingsgate Day Centre, which provides transport. It has a lunch club and runs various activities. Ada Court is close to the Regent’s Canal and the popular towpaths around Little Venice. The scheme is also close to Regent’s Park and London Zoo.
Transport in the area is good. Warwick Avenue and Maida Vale tube stations are on the Bakerloo line, along with a wide range of bus routes.
For more information about the local area. visit the City of Westminster Local Authority website.