Accommodation: 66 flats
Address: South Lake Crescent, Woodley, Reading RG5 3DW
Phone: 01189 691 544
Type of housing: Sheltered Housing for over-55s
Portfolio Manager: Brett Seath - 07793 296 823
About Alexandra Place
Our Alexandra Place extra-care sheltered scheme in Woodley, Reading, provides 64 self-contained one and two bedroom flats for the over 55s.
This innovative scheme opened in 2011 and offers an impressive combination of services to an unusually wide range of residents. We can accommodate residents with low to high support needs, as well as offering continuing support until the end of life.
New residents to Alexandra Place come to us as referrals from Wokingham Borough Council. We find that they particularly value the quality of their homes, in this quiet residential area. We are frequently told that the scheme is “like a palace”.
Alexandra Place is a multi-award winning scheme, having won 'Most Innovative Supported/ Sheltered Scheme' at the national Housing Innovation awards and bronze in the 'Housing with Care 60-99 units' category at the EAC awards, which are voted for by residents.
The flats include 14 properties sold on shared ownership leases (75% current market value purchased, 25% retained by Catalyst - no interest or rent paid on extra share).
The facilities we provide
Residents live independently in their own flats, which are self-contained and fully adapted for disability. Every flat has a walk-in shower and a connection to the emergency call system. Alexandra Place is pet friendly.
Communal facilities include:
- a communal lounge
- an exercise suite
- a visiting beauty therapist (offering a variety of services)
- a laundry
- a guest room, available for a reasonable charge
- two lifts
- a Community Hub Office
- a spa bathroom
- a hair salon open 9am-5pm Monday to Friday
- attractive gardens, where residents can grow vegetables and plants
- 11 parking spaces – including four for disabled people.
We employ cleaners, gardeners and a window-cleaner to service the shared areas and residents can also call on our centralised repair service.
Regular visiting services include district nurses, a chiropodist, a massage therapist and the library service, which brings a fresh set of books once a month.
How we manage the scheme
Our Portfolio Managers oversee our Service Officers who are responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.
Portfolio Manager - Brett
Brett originally started his career in Nursing, having trained in Aberdeen. Worked at the Freeman Hospital in Newcastle, and then moved to London in 1999 to work at the National Hospital until 2002. Brett then took his career on a different path, by managing Mental Health, Drug & Alcohol and Homeless Services across London for Look Ahead (2002 to 2009), and then joined the South London YMCA (2009 to 2013), to continue the same work.
Brett joined C&C in April 2013 as a Housing Area Manager for Camden, after a few years he changed posts to become the Portfolio Manager for Housing, Supported and Agency Managed. This covers the South West sites, the care contract for Alexandra Place and the contracts for 19 agency sites.
How we support residents
Low-level support for residents at Alexandra Place is provided by the Scheme Staff. Our staff's prioritises are listening to residents, respecting their wishes and treating people as individuals.
At the start of the tenancy, we provide new residents with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities. We then work with each new resident to draw up an individual support plan. This may include support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs.
For residents who need assistance with personal care, we work in partnership with Optalis, who provide a 24-hour care system.
Activities at the scheme
Based at Alexandra Place, the Alexandra Club offers plenty of activities for all older people including residents and those living in the area.
Regular activities include:
- tea/coffee and a cake
- film nights
- quiz nights
- indoor bowling
- singing sessions
- monthly ‘memory lane’ discussions
- IT support
- mature clothing sales
- arts & crafts activities
- book club
- parties – including themed events
- summer barbecues.
There are also intergenerational activities and local schools visit to perform to residents.
A number of regular and one-off arts, fitness and events are provided by our Engagement Team.
How we involve and listen to residents
Satisfaction with where you live is vital to your happiness and our continual improvement and success. That’s we aim to encourage regular engagement and offer you a range of ways to share your ideas and work together to make a difference. Across our Sheltered Housing schemes, our dedicated teams are there to support you and help you live an independent life. But we also value your ideas and suggestions. Through scheme meetings and/or other engagement forums such as our assemblies or Annual Resident Conference, you’ll have the opportunity to help shape our future and be kept informed about what is happening in the community you live in.
We also collect regular feedback through our Resident Satisfaction Surveys and at our Sheltered Housing schemes, you can also use the Sign in tablets located at the entrance, to complete a short satisfaction survey on how satisfied you are with our services and give us any comments on improvements or ideas you may have.
We are dedicated to engaging with residents to help improved our services and enhance the lives of those that live in our homes. Our Service Scrutiny Panel is our formal group where residents & board members analyse the work we do and make recommendations that positively impact services for all residents. Visit our Resident Engagement section to find out more.
What's in the area
Alexandra Place has its own shop, otherwise residents use the free Red Bus service to get to Woodley Centre. The Centre has branches of M&S, Iceland and Waitrose.
For residents who enjoy green spaces, there is a park immediately behind Alexandra Place. Opposite the scheme, Emmanuel Church, Woodley offers Church of England services as well as Catholic communion.
Local bus routes include: 13 (Woodley Airfield to Reading), 14 (Woodley to Reading station) and 19 (Woodley to Reading via Royal Berkshire Hospital).