Accommodation: 34 flats
Address: 2,14 & 17 Cleve Road, West Hampstead, Greater London NW6 3RL
Phone: 020 7624 3187
Type of housing: Sheltered Housing for over-55s
Portfolio Manager: Louiza Chronopoulos - 07753 930 879
About Cleve Road
Our three sheltered schemes in Cleve Road in West Hampstead provide 34 self-contained studio flats and one bedroom flats for over 55s.
The schemes supports independent living. New residents come to us as referrals from Camden Council.
The sheltered schemes are all set in beautiful converted Victorian buildings, complete with period fireplaces and high ceilings, on a one-way street in a sought-after area of London.
2 Cleve Road and 17 Cleve Road consist of three floors, while 14 Cleve Road is set across two floors.
The facilities we provide
Residents live independently in their own flat, assistance from Service Officers is available if required. There is also an emergency call system to all flats.
The schemes’ communal facilities include:
- large hallways
- a communal lounge with shelves of books at no. 17 (also used by residents at no. 14)
- a laundry at no. 17 (also for no. 14) and a washer-drier at no. 2
- guests room at nos. 14 and 17, available for a reasonable charge
- an office at no. 17, for use by all Cleve Road residents
- lifts at nos. 2 and 17
- attractive, old-established gardens with seating at each of the houses – residents at no. 17 can grow vegetables in their garden
- a limited number of garages at no. 14 and three parking spaces at no. 17. Alternatively, residents can purchase a parking permit from Camden Council.
We employ cleaners and gardeners to service the shared areas and residents can also call on our centralised repair service.
How we manage the scheme
Our Portfolio Managers oversee our Service Officers who are responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.
Portfolio Manager - Louiza
Louiza began her career with C&C in 2011. Her first role was providing Floating Support in Luton, Hackney, Barnet and Haringey.
Louiza was then offered a Managers position at Northcott House mother and baby unit and Vivian Court. In 2017 she secured a role with C&C as a Portfolio Manager which continues to be her role to date.
How we support residents
Cleve Road service officers provides new residents with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities.
Staff then work with each new resident to draw up an individual support plan. This may include support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs. Residents who need more support can be referred to specialist agencies.
How we involve and listen to residents
Satisfaction with where you live is vital to your happiness and our continual improvement and success. That’s we aim to encourage regular engagement and offer you a range of ways to share your ideas and work together to make a difference. Across our Sheltered Housing schemes, our dedicated teams are there to support you and help you live an independent life. But we also value your ideas and suggestions. Through scheme meetings and/or other engagement forums such as our assemblies or Annual Resident Conference, you’ll have the opportunity to help shape our future and be kept informed about what is happening in the community you live in.
We also collect regular feedback through our Resident Satisfaction Surveys and at our Sheltered Housing schemes, you can also use the Sign in tablets located at the entrance, to complete a short satisfaction survey on how satisfied you are with our services and give us any comments on improvements or ideas you may have.
We are dedicated to engaging with residents to help improved our services and enhance the lives of those that live in our homes. Our Service Scrutiny Panel is our formal group where residents & board members analyse the work we do and make recommendations that positively impact services for all residents. Visit our Resident Engagement section to find out more.
What's in the area
Cleve Road is a five minutes’ walk from West Hampstead tube station, which is on the Jubilee line. West Hampstead overground line is also close by, with trains to Richmond, Clapham Junction and Stratford. Cleve Road is also on the bus route for the C11 (Archway to Brent Cross), while nearby West End Lane is on the bus route for the 328 (Chelsea to Golders Green).
The nearest shopping area accessible by public transport is Kilburn High Road. There is a library, branches of Peacocks and Primark, as well as a post office and local hardware store. There is a Catholic Church on Quex Road and the Islamic Centre of England Mosque is at the top of Maida Vale. St Augustine’s (Church of England) is on Kilburn High Road and there are churches of other denominations in the area.
The green spaces of Hampstead Heath, Primrose Hill and Regent’s Park are also accessible.