Accommodation: 59 flats
Address: Norfolk Square, Paddington, Greater London W2 1RY
Phone: 020 7723 0686
Type of housing: Sheltered Housing for over-55s
Portfolio Manager: Tracey Morgan - 077 4744 6900
About Edna House
Edna House sheltered scheme provides 57 self-contained studio flats and two one bedroom flats for the over 55s.
New residents come to us as referrals from Westminster Council.
The six-floor block was purpose-built in the 1960s as a scheme for Hampstead Old People’s Housing Trust. The Trust merged with Central & Cecil in the mid-1990s.
To one side of Edna House lies the pleasant green space of Norfolk Square. The area features attractive town houses and hotels, with Paddington Station and St Mary’s Hospital nearby.
Residents particularly value having staff available and the convenience of local services.
The facilities we provide
Sheltered housing residents live independently in their own flats and can ask for support from the Service Officer if they need it. There is also an emergency call system to all flats.
The scheme’s communal facilities include:
- a reception area and office
- a large lounge with a kitchenette in the basement
- two laundry rooms
- a guest room available for a reasonable charge
- two lifts
- a basement yard, facing the communal lounge, with attractive planting in pots
- very limited parking – residents can apply for street parking permits from the council.
We employ cleaners to service the shared areas and residents can also call our centralised repair service.
How we manage the scheme
Tracey Morgan is the Edna House Portfolio Manager and is supported by a Scheme Service Officer.
Our Scheme Service Officer is responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.
Portfolio Manager - Tracey
Tracey began her career with C&C when she was 17 years old straight from College. Her first role was as a Care Assistant at one of our Care Homes. Tracey was then offered various secondments roles which eventually led to her securing a role as Area Manager for Care. After working in the Care Department for 27 years, she was offered ans accepted the role of Senior Scheme Manager for Sheltered Housing in C&Cs Housing department. Two years ago, Tracey was offered her current role as Portfolio Manager overseeing Westminster Sheltered schemes and West London General properties. C&C has provided Tracey excellent opportunities for secondments over the years, there’s investment in staff training that enables people to grow within the Company.
How we support residents
Our Scheme Service Officer provides new residents with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities. They also provide details about the local area.
The Scheme Service Officer will then work with each new resident to draw up an individual support plan. This may include support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs. Residents who need more support can be referred to specialist agencies.
How we involve and listen to residents
Satisfaction with where you live is vital to your happiness and our continual improvement and success. That’s we aim to encourage regular engagement and offer you a range of ways to share your ideas and work together to make a difference. Across our Sheltered Housing schemes, our dedicated teams are there to support you and help you live an independent life. But we also value your ideas and suggestions. Through scheme meetings and/or other engagement forums such as our assemblies or Annual Resident Conference, you’ll have the opportunity to help shape our future and be kept informed about what is happening in the community you live in.
We also collect regular feedback through our Resident Satisfaction Surveys and at our Sheltered Housing schemes, you can also use the Sign in tablets located at the entrance, to complete a short satisfaction survey on how satisfied you are with our services and give us any comments on improvements or ideas you may have.
We are dedicated to engaging with residents to help improved our services and enhance the lives of those that live in our homes. Our Service Scrutiny Panel is our formal group where residents & board members analyse the work we do and make recommendations that positively impact services for all residents. Visit our Resident Engagement section to find out more.
What's in the area
Edna House is five minutes’ walk to local shops and cafés. The main facilities on Edgware Road are seven minutes’ walk. There is a library on Church Street, a short bus ride away. Norfolk Square has an attractive green space, and Hyde Park and Kensington Gardens are nearby. The scheme is also close to the canal at Paddington Basin.
Transport in the area is good. Paddington station is on the Hammersmith & City and Bakerloo lines. It is also a major mainline station with trains to Heathrow, and across the west and south west. Bus routes in the in the Praed Street/Norfolk Place area include: 7 (East Acton to Russell Square), 23 (Liverpool Street to Westbourne Park), 27 (Chalk Farm to Turnham Green), 36 (New Cross to Queen’s Park), 159 (Paddington Basin to Streatham), 205 (Bow Church to Paddington), 332 (Brent Park to Paddington) and 436 (Lewisham to Paddington).