Accommodation: 18 flats
Address: 63-65 Worple Road, Wimbledon, Greater London SW19 4LD
Phone: 020 8944 5925
Type of housing: Sheltered Housing for over-55s
Portfolio Manager: Brett Seath - 07793 296 823
About Erica House
Erica House sheltered scheme provides 15 self-contained studio flats and three, one bedroom flats for the over 55s.
The scheme aims to support independent living. New residents come to us as referrals from Merton Council.
The scheme was built in the 1960s and is situated on the main road into Wimbledon, with a lovely cottage garden at the front.
The facilities we provide
Residents live independently in their own flats and can ask for support from the Service Officer if they need it. There is also an emergency call system to all flats.
The scheme’s communal facilities include:
- small common room
- laundry room
- guest room available for a reasonable charge
- staff office
- residents lift
- small grassed area and car park with nine spaces only at the rear, (please note there is no on-street parking).
We employ cleaners and gardeners to service the shared areas and residents can also call on our centralised repair service. Medical and other professionals call at the scheme when required.
How we manage the scheme
Our Portfolio Managers oversee our Service Officers who are responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.
Portfolio Manager - Brett
Brett originally started his career in Nursing, having trained in Aberdeen. Worked at the Freeman Hospital in Newcastle, and then moved to London in 1999 to work at the National Hospital until 2002. Brett then took his career on a different path, by managing Mental Health, Drug & Alcohol and Homeless Services across London for Look Ahead (2002 to 2009), and then joined the South London YMCA (2009 to 2013), to continue the same work.
Brett joined C&C in April 2013 as a Housing Area Manager for Camden, after a few years he changed posts to become the Portfolio Manager for Housing, Supported and Agency Managed. This covers the South West sites, the care contract for Alexandra Place and the contracts for 19 agency sites.
How we support residents
New residents are provided with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities. Our sheltered Service Officers then work with each resident to draw up an individual support plan. The plan may offer support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs. Residents who need more support can be referred to specialist agencies.
The friendly atmosphere at our sheltered schemes is important to us, so we recruit people who are warm, open and sensitive to the needs of our residents.
Activities at the scheme
As well as informal socialising, regular activities at Erica House include:
- Bingo sessions
- film shows
- arts & crafts sessions
- meals out
- day trips
A number of regular and one-off arts, fitness and events are provided by our Engagement Team. Some of these may happen offsite.
How we involve and listen to residents
Satisfaction with where you live is vital to your happiness and our continual improvement and success. That’s we aim to encourage regular engagement and offer you a range of ways to share your ideas and work together to make a difference. Across our Sheltered Housing schemes, our dedicated teams are there to support you and help you live an independent life. But we also value your ideas and suggestions. Through scheme meetings and/or other engagement forums such as our assemblies or Annual Resident Conference, you’ll have the opportunity to help shape our future and be kept informed about what is happening in the community you live in.
We also collect regular feedback through our Resident Satisfaction Surveys and at our Sheltered Housing schemes, you can also use the Sign in tablets located at the entrance, to complete a short satisfaction survey on how satisfied you are with our services and give us any comments on improvements or ideas you may have.
We are dedicated to engaging with residents to help improved our services and enhance the lives of those that live in our homes. Our Service Scrutiny Panel is our formal group where residents & board members analyse the work we do and make recommendations that positively impact services for all residents. Visit our Resident Engagement section to find out more.
What's in the area
Erica House is 10 minutes’ walk (or a short bus ride) from the centre of Wimbledon.
Wimbledon Guild Day Centre is at the end of the road. It has a daily lunch club, art and knitting sessions, a chiropodist and counsellor, among other facilities. Erica House is a few streets away from the lovely open green space of Wimbledon Common and is not far from Richmond Park.
Transport in the area is good. Wimbledon Station is on the District Line, as well as being a mainline station for South West trains to Waterloo, Guildford (via Cobham or Epsom), Chessington South, Dorking, Hampton Court, Shepperton and Woking. First Capital Connect trains go to Luton and Sutton.
The tram from alongside Wimbledon Station goes to New Addington. The 57 bus route (Clapham Park to Kingston) and the 131 (Kingston to Tooting Broadway) run along Worple Road. From the centre of Wimbledon there are stops for the 93 (North Cheam to Putney Bridge), 156 (to Vauxhall), 163 (to Morden), 164 (to Sutton), 200 (Mitcham to Raynes Park), 219 (to Clapham Junction) and 493 (Richmond to Tooting).