Accommodation: 41 flats
Address: 12-14 Adelaide Road, Surbiton, Surrey KT6 4SX
Phone: 020 8390 0598
Type of housing: Sheltered Housing for over-55s
Portfolio Manager: Brett Seath - 07793 296 823
About Moray House
Moray House sheltered scheme provides 28 self-contained studio flats and 11 one bedroom flats for the over 55s.
The scheme aims to support independent living. New residents come to us as referrals from Kingston-upon-Thames Council.
Moray House is an attractive five-storey block, which blends with the other blocks of flats in this residential area. It was purpose built in 1979 and passed from St Pancras and Humanist Housing Association to Central & Cecil in 2010.
The facilities we provide
Residents live independently in their own flats and can ask for support from the Service Officer if they need it. There is also an emergency call system to all flats. Some flats have shower or wet rooms, while others have baths.
The scheme’s communal facilities include:
- a communal lounge
- a laundry
- a guest room available for a reasonable charge
- staff offices, including one that doubles as a library – the library service calls regularly to change the books on offer
- two lifts
- a small communal garden area with seating and a decorative garden to one side at the front – accessible by some ground-floor flats
- a very small car park (seven spaces only) – residents’ permits, or meter tickets are required to park in the street.
We employ cleaners and gardeners to service the shared areas and residents can also call on our centralised repair service.
How we manage the scheme
Our Portfolio Managers oversee our Service Officers who are responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.
Portfolio Manager - Brett
Brett originally started his career in Nursing, having trained in Aberdeen. Worked at the Freeman Hospital in Newcastle, and then moved to London in 1999 to work at the National Hospital until 2002. Brett then took his career on a different path, by managing Mental Health, Drug & Alcohol and Homeless Services across London for Look Ahead (2002 to 2009), and then joined the South London YMCA (2009 to 2013), to continue the same work.
Brett joined C&C in April 2013 as a Housing Area Manager for Camden, after a few years he changed posts to become the Portfolio Manager for Housing, Supported and Agency Managed. This covers the South West sites, the care contract for Alexandra Place and the contracts for 19 agency sites.
How we support residents
Brett, the Portfolio Manager, provides new residents with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities.
Brett then works with each new resident to draw up an individual support plan. This may include support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs. Residents who need more support can be referred to specialist agencies.
Activities at the scheme
As well as informal socialising, regular activities at Moray House include:
- weekly Bingo session
- a fortnightly film club
- monthly coffee mornings – often with invited guests who can offer advice, for example, on benefits
- lunch trips
- tabletop sales and other fundraising by the resident-led Friends of Moray House
A number of regular and one-off arts, fitness and events are provided by our Engagement Team. Some of these may happen offsite.
How we involve and listen to residents
Satisfaction with where you live is vital to your happiness and our continual improvement and success. That’s we aim to encourage regular engagement and offer you a range of ways to share your ideas and work together to make a difference. Across our Sheltered Housing schemes, our dedicated teams are there to support you and help you live an independent life. But we also value your ideas and suggestions. Through scheme meetings and/or other engagement forums such as our assemblies or Annual Resident Conference, you’ll have the opportunity to help shape our future and be kept informed about what is happening in the community you live in.
We also collect regular feedback through our Resident Satisfaction Surveys and at our Sheltered Housing schemes, you can also use the Sign in tablets located at the entrance, to complete a short satisfaction survey on how satisfied you are with our services and give us any comments on improvements or ideas you may have.
We are dedicated to engaging with residents to help improved our services and enhance the lives of those that live in our homes. Our Service Scrutiny Panel is our formal group where residents & board members analyse the work we do and make recommendations that positively impact services for all residents. Visit our Resident Engagement section to find out more.
What's in the area
Moray House is a few minutes’ walk from branches of Waitrose, Sainsbury’s, Boots and an M&S food store. There are plenty of coffee and charity shops around the centre of Surbiton, as well as banks, a library and a post office.
Surbiton is only a mile from the Kingston shopping centre. St Mark’s Church (CofE) is a short walk from Moray House and there are churches of other denominations in the area. The scheme is a short walk from the River Thames. The green spaces of Hampton Court and Richmond Park are also nearby.