Rackstraw House

  • Accommodation: 22 flats

  • Address: 40 Primrose Hill Road, Primrose Hill, Greater London NW3 3AB

  • Phone: 020 7722 6862

  • Type of housing: Sheltered Housing for over-55s

  • Portfolio Manager: Ricardo Moresco: 07734 870 068

About Rackstraw House

Rackstraw House sheltered scheme provides 7 self-contained studio flats, 14, one bedroom flats and 1, two bedroom flat for the over 55s.

The scheme aims to support independent living. New residents come to us as referrals from Camden Council.

Rackstraw House is a three-storey purpose-built building, which was refurbished around 10 years ago. It is situated just five minutes’ walk from the popular local green space of Primrose Hill.

The facilities we provide

Residents live independently in their own flats and can ask for support from staff if they need it.

The scheme’s communal facilities include:

  • a large communal lounge with a small library of books
  • a laundry
  • a laptop with internet access
  • one lift
  • guest room available for a reasonable charge.
  • a staff office
  • a car park
  • attractive planting to garden around building

We employ contract cleaners and gardeners to service the shared areas and residents can also call on our centralised repair service, C&C Direct.

How we manage the scheme

Our Portfolio Managers oversee our Service Officers who are responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.

Portfolio Manager - Ricardo

Ricardo is one of our Portfolio Managers at C&C, who's patch includes the North London area across Camden Town, Hackney, Haringey and Seven Sisters. This covers the Oldfield Estate which is a sheltered scheme and home to 250 residents.

Ricardo is supported by five Service Officers managing Oldfield estate and Rackstraw House and one Housing Officer, responsible for the management of our general needs residents.

Ricardo Moresco Web 23

How we support residents

Residents are supplied with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities.

C&C then work with each new resident to draw up an individual support plan. This may include support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs. Residents who need more support can be referred to specialist agencies.

Activities at the scheme

Residents at Rackstraw House are welcome to take part in day trips and other activities with Philip House. There is plenty of informal socialising in the communal areas, including barbecues during the summer.

A number of regular and one-off arts, fitness and events are provided by our Engagement Team. Some of these may happen offsite.

How we involve and listen to residents

Satisfaction with where you live is vital to your happiness and our continual improvement and success. That’s we aim to encourage regular engagement and offer you a range of ways to share your ideas and work together to make a difference. Across our Sheltered Housing schemes, our dedicated teams are there to support you and help you live an independent life. But we also value your ideas and suggestions. Through scheme meetings and/or other engagement forums such as our assemblies or Annual Resident Conference, you’ll have the opportunity to help shape our future and be kept informed about what is happening in the community you live in.

We also collect regular feedback through our Resident Satisfaction Surveys and at our Sheltered Housing schemes, you can also use the Sign in tablets located at the entrance, to complete a short satisfaction survey on how satisfied you are with our services and give us any comments on improvements or ideas you may have.

We are dedicated to engaging with residents to help improved our services and enhance the lives of those that live in our homes. Our Service Scrutiny Panel is our formal group where residents & board members analyse the work we do and make recommendations that positively impact services for all residents. Visit our Resident Engagement section to find out more.

What's in the area

Rackstraw House is situated five minutes’ walk from the lovely open space of Primrose Hill, with Regent’s Park and London Zoo in the area.

The scheme is very close to a parade of local shops, including a Tesco Local, a butcher’s shop and a hardware store. There is a branch of Morrisons a short bus ride away. The same bus continues to the shops, cafés and restaurants on and around Camden High Street – which include a large branch of Sainsbury’s. Also close to Rackstraw House is St Mary the Virgin (Church of England) in Elsworthy Road, while St Thomas More (Catholic) is near to Swiss Cottage tube.

Transport in the area is good. Chalk Farm on the Northern Line is the nearest tube station, but Swiss Cottage on the Jubilee Line is also accessible.  Adelaide Road, which crosses Primrose Hill Road close to the scheme, is on the 31 bus route (Camden Town to White City). The 168 (Hampstead Heath to Old Kent Road) passes Chalk Farm tube.

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