Isolation and loneliness: You are not alone

In the lead-up to Christmas, 250 of our residents kindly shared with us their experiences of isolation and loneliness.

While the vast majority of residents have not experienced loneliness/isolation, one in eight of our residents have these feelings on a daily or weekly basis (since the pandemic).

Many of our residents shared practical tips and advice to manage isolation and loneliness during this time. Below you can hear from a few of them, and learn more about ways of coping by reading our full report or the one-page summary.

Residents' top tips to manage isolation/loneliness

View the one page summary for residents

Keep connected and engaged

How C&C is helping residents

  • We’re helping vulnerable residents with food shopping/collecting medical supplies
  • We’re regularly conducting check-ins / calls with those who are most vulnerable
  • We’re running a regular online programme of fitness, arts and music
  • We’re also running outdoor activities when weather and restrictions allow
  • We’re running regular virtual residents’ assemblies
  • We’re sending out a monthly activity e-newsletter to residents (email us to subscribe)
  • We’ve donated over 130 tablets to help residents stay connected
  • We’re working with local authorities and charitable organisations to provide further support.

More can be done – can you help?

We are urgently seeking additional support and funding from other organisations and funding partners, to further aid our most vulnerable residents overcome feelings of loneliness and isolation.

In particular, we are seeking support to better realise both C&C’s and the Government’s aim for Digital Inclusion.

Here are some of the ways organisations and funders could support us:

  • Talk with us about funding a trial of our virtual housing service proposal which could help us to support more people for a reasonable cost
  • Donate tablets to help our residents get online
  • Help residents to access free digital skills training programmes
  • Assist us to develop and grow our existing free online arts, fitness and healthy living classes
  • Provide group telephone or online chat support
  • Provide voluntary personal contact with residents on an ongoing basis.

We are open to any other practical suggestions to help our most vulnerable residents.

Please get in touch with us to discuss ways to get involved with our mission to beat social isolation and loneliness and help us to provide new and additional services:


Service staff and Service Hub


Useful Contacts

Age UK provide advice lines, befriending services and a variety of online information for older people, call for free on 0800 055 6112.

The Silver Line is a free 24-hour helpline for older people: 0800 470 8090.

The British Red Cross has a dedicated Coronavirus supportline, open 10am-6pm every day. They give people without a support network someone to talk to, and can help them access food, medicine and emotional support: 0808 196 3651.

Independent Age have lots of free advice guides available via their website, including one with suggestions on how to help reduce loneliness and where to get more help: 0800 856 6766 to order your free guide.

The NHS offers a ‘Your Mind Plan’ quiz to find out about how you are coping with mental health during Covid-19.

The Energy Saving Trust website offers many quick tips to save energy over winter.

EDF Energy has put together a useful one-pager about gas safety in the home.

If you were born on or before 5 October 1954 you could be entitled to between £100 and £300 to help you pay your heating bills. Check out the Government’s Winter Fuel Payment page for more information.

C&C is working in partnership with the Golden Years project, offering a friendly phone calls service for over 60s in the Camden area. The volunteers making the calls are a retired teacher and an ex-Trustee of the St Pancras Community Association.

If you live in Camden and would appreciate a call, or if you’d be interested in being a volunteer, call Jane on 020 7380 1501 or email

The Department for Culture, Media and Sport is running a ‘Let’s talk loneliness’ campaign, offering advice, stories from others and a calendar of events you can take part in to keep connected this Winter.

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