Moving in


Moving home can be stressful. Our resident handbook contains everything you need to know about your new C&C home. If you’ve moved into one of our sheltered schemes, find out more about your scheme here.

Below are some things to consider when you move into a C&C property:

Write to your current landlord or owner of your property to let them know when you’re planning on moving. Although you may have already notified them that you wish to end your tenancy, an official letter or email detailing the day you'll be moving out would be helpful for everyone and will also offer you protection if a rental dispute arises.

For all utility bills, as well as any subscription services such as magazines or food parcels, you should be proactive and change your address with the service provider directly. You may have to battle call queues (though sending an email may be better) but it will be easier to sort it out in advance than trying to locate a missing bill when it urgently needs to be paid. Only do this a week in advance to reduce the risk of post turning up at your new address before you get there.

While you may have already changed your address with your utility and service providers, there will still be plenty of databases where your old address is listed. This redirect service acts as a backup plan to receive mail from those who don’t know you’ve changed addresses. Be sure to place a redirect on all the mail to your address — you can do this at the Post Office, or online. There will be a charge for this service, but it is far more convenient and secure than depending on the new residents of your home to forward your mail.

Your TV Licence doesn’t automatically change when you move house, so you should notify them of your change of address or risk having to pay a fine of up to £1,000. If you are unsure of whether you need to be paying a TV Licence, please read the TV Licence criteria here.

If you no longer want to keep your old furniture and wardrobes, you may have to arrange for the local council to come out and remove these unwanted items. This could come at a charge, depending on your council and the type of items, but it is something you will have to take care of, or you could be fined. Another option would be to sell or donate these items. Try Gumtree for selling old furniture, or see if you can donate them via Freecycle or to a local charity if you're not concerned about making money on them.

Always look to dismantle furniture and cabinets you want to take with you, providing they can be reassembled. This will make them much easier to move, and they also have far less chance of being damaged if packed flat.

On the day of the move, your goal will be to transport your belongings and unload them into your new property as quickly and efficiently as possible. You won’t have time to clean your new home on the day of the move, especially before items start being loaded into it. It’ll save you time and energy if you clean before you move in!

When the big day comes, you may not have time to pop to the shop if you need something essential. This is why you should make up a box of items that will be of use to you in a near-empty home. It should include: a kettle, milk, tea, coffee, mugs, bread, bottled water, toilet roll, toiletries, cutlery, and plates.

Changing your details

It’s important that you inform any company that holds records on you of your change of address. This can affect things you are entitled to, services you receive and costs you incur.

The BBC has a handy checklist of who you should notify so that nobody is left out.

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