We can deal with any enquires regarding your rent.
Please speak your Scheme Officer or contact us for more information.
Your weekly rent charge includes any service charges that you’re responsible for. You must pay your rent on time to avoid falling into arrears.
The rent you pay for your home covers the costs of managing the building/property, including maintaining, repairing and improving the properties we own.
Service charges differ depending upon the services you receive and include both personal and communal charges. Personal charges are not eligible for housing benefit, so you must always pay this sum yourself even if you claim benefit.
To find out about service charge increases, and how we support residents, read our service charge frequently asked questions.
A comprehensive list of what may be included in your service charges and an explanation of what each item is can be found in our Guide to Service Charges.
If you are you experiencing difficulties in paying your rent or service charge, please contact our Service Hub staff to discuss your situation on 0207 922 5300.
Rent increases and financial support:
We typically increase our rents in April each year. We’ll write to tell you at least one calendar month before any planned increase. Rents are set by a government-determined formula, and we follow this formula to review your rent each year.
In order to access our welfare benefits advice service, undertake an income expenditure review or apply to C&C’s financial support fund, please contact your local Service Officer or the Service Hub on 0207 922 5300. Please note that any information shared with us will be in the strictest confidence.
Rent statements:
We will send you quarterly rent statements in April, July, October and January. You should check it to make sure all your rent payments are shown. If your statement appears incorrect or if you have any questions, please contact our Income Team on 0207 922 5300.
Find out more about how to pay your rent.
There are 53 Mondays in the 2024/25 financial year, which runs from Monday, 1 April 2024, until Sunday, 6 April 2025, with the last Monday, being 31 March 2025.
This happens every five or six years, because there are 365 days in a year or 366 in a leap year. This breaks down to 52 weeks in a year plus 1 day, or in a leap year 52 weeks plus 2 days. These extra days then accumulate to add an extra week to the year.
This means:
Those who have older tenancies which include rent free weeks are not affected.
Please speak your Scheme Officer or contact us for more information.