We can deal with any enquires regarding your rent.
Please speak your Scheme Officer or contact us for more information.
Rent and service charges
Your weekly rent charge includes any service charges that you’re responsible for. You must pay your rent on time to avoid falling into arrears.
What’s included in your rent:
The rent you pay for your home covers the costs of managing the building/property, including maintaining, repairing and improving the properties we own.
Service charges:
Service charges differ depending upon the services you receive and include both personal and communal charges. Personal charges are not eligible for housing benefit, so you must always pay this sum yourself even if you claim benefit.
To find out about service charge increases, and how we support residents, read our service charge frequently asked questions.
Service charges included with your rent may include:
- Communal cleaning
- Communal lighting
- Communal water
- Door entry system
- Fire alarm system
- Grounds maintenance
- TV aerial (if there is a communal system)
- Sinking fund (if you are a leaseholder and your lease allows for this).
A comprehensive list of what may be included in your service charges and an explanation of what each item is can be found in our Guide to Service Charges.
If you are you experiencing difficulties in paying your rent or service charge, please contact our Service Hub staff to discuss your situation on 0207 922 5300.
Rent increases and financial support:
We typically increase our rents in April each year. We’ll write to tell you at least one calendar month before any planned increase. Rents are set by a government-determined formula, and we follow this formula to review your rent each year.
In order to access our welfare benefits advice service, undertake an income expenditure review or apply to C&C’s financial support fund, please contact your local Service Officer or the Service Hub on 0207 922 5300. Please note that any information shared with us will be in the strictest confidence.
Rent statements:
We will send you quarterly rent statements in April, July, October and January. You should check it to make sure all your rent payments are shown. If your statement appears incorrect or if you have any questions, please contact our Income Team on 0207 922 5300.
The 2025/26 financial year runs from 6th April 2025 and ends on 5th April 2026.
Find out more about how to pay your rent.