Rent and service charges
Your rent charges explained
Your weekly rent charge includes any service charges that you’re responsible for. You must pay your rent on time to avoid falling into arrears.
What’s included in your rent:
The rent you pay for your home covers the costs of managing the building/property, including maintaining, repairing and improving the properties we own.
Service charges differ depending upon the services you receive and include both personal and communal charges. Personal charges are not eligible for housing benefit, so you must always pay this sum yourself even if you claim benefit.
To find out about service charge increases, and how we support residents, read our service charge frequently asked questions.
Services charges included with the rent charged may include:
Caretaker / handyman services
This applies to any instances where we need to provide caretaker/handyman services inside your homes. This service will be provided and subsequently recharged.
Personal heating and hot water
This relates to utility costs for gas and/or electricity used to heat your homes, which are not incurred by yourself directly. In this case, we are billed by the utility company for your share of this cost and this is subsequently charged to you.
Mains & Waste Water Utility
This relates to utility costs for water within your homes, which are not incurred by yourself directly. In this case, we are billed by the utility company for your share of this cost and this is subsequently charged to you.
This relates to the cost of the emergency alarm system in your property. In this case we are billed for the maintenance and monitoring of the system this is subsequently charged to you.
Guest room / communal council tax
This relates to costs for council tax for the communal areas. It can also include council tax for estate offices used to provide services to you.
Heating and power
This includes utility charges (gas and electric) for the communal areas of your estate i.e. stairwells, kitchens and car parks. It can also include associated health and safety related charges such as fixed wire and PAT testing.
Caretaker / handyman services
This is the cost associated with caretaker/handyman services that are utilised for the upkeep of the communal areas of your estate.
Enhanced housing management service costs
Enhanced Management costs relate to the provision of additional services which largely relate to support. This could include direct staff that are utilised at your estates and warden call associated costs. Where funding is provided to support such costs this has been deducted to provide you with a reduced cost.
Cleaning is made up of internal cleaning, deep cleaning, window cleaning and any associated materials. This can also include refuse collection costs and bulk rubbish collection. In a limited number of cases, this will also include sanitary bins charges and infection control related costs.
This relates to the costs associated with pest prevention measures i.e. the laying and servicing of traps and the costs that relate to the removal of pests such as fumigating premises and pest extermination.
This includes costs associated with grounds maintenance, which may also include associated materials charges. This can also include tree lopping costs.
This includes washing machine hire costs and the hire of other laundry related equipment. Where the equipment is provided by C&C it includes the servicing, repair and replacement of these machines. It may also include laundry related materials costs.
Television, audio and telephone
This includes TV licencing costs for a communal TV and/or communal aerial servicing and maintenance costs.
Security / CCTV
This is CCTV servicing, repair and replacement costs.
This is communal passenger lift related costs for the servicing, repair and replacement of lift assets. Additionally, this can include the costs related to stair lifts, hoists etc where these are used for communal purposes.
Door entry and entry phones
This includes costs for the servicing, repair and replacement of communal doors entry systems.
Fire safety and equipment
This includes costs relating to the servicing, repair and replacement of your communal fire safety related assets. This includes fire alarm systems, emergency lighting systems, dry riser and sprinkler systems etc. This category also includes costs for Fire Risk Assessments and any remedial work related to these.
Communal areas furnishing and kitchen equipment
This is costs associated with having a communal kitchen and/or other communal areas that would require communal furniture. The costs relate to the cost of providing these items (and the subsequent repair and/or replacement of these) being recharged over a period of time.
Communal service equipment
This relates to the servicing repair and replacement of communal assets, which are in place to make your living space more comfortable. They include air conditioning systems, communal central heating systems and boilers and air extraction systems.
Home furnishings charges
This includes the servicing, repair and replacements of all other communal assets not included in the previous categories and can include communal garden and bathroom related items. Additionally, it may include costs such as communal floor and lighting replacements.
Communal service management costs at 15% of relevant costs above
This is 15% of the total costs (above), with the exception of personal charges and the Enhanced Management Costs. This charge is included to cover the Central Office’s service charge related administrative costs, which include a proportion of staff costs, equipment and office rental costs. This charge also covers service charge correspondence related costs and any audit and consultancy related expenditure relating to service charges administration.
Service charge cap
The Cap may be utilised in some cases and would differ scheme by scheme. The purpose of the cap would be to reduce the cost recharged to the tenant in order to keep service charge increases reasonable.
If you are you experiencing difficulties in paying your rent or service charge, please contact our Service Hub staff to discuss your situation on 0207 922 5300.
Rent increases and financial support
We typically increase our rents in April each year. We’ll write to tell you at least one calendar month before any planned increase. Rents are set by a government determined formula and we follow this formula to review your rent each year.
Following significant service charge increases made in April 2023 due to rapid price rises in electricity and gas, we are aware of the financial impact felt by many residents and wish to support as best we can. Our income management team offers a welfare benefits advice service and can also provide you with an income expenditure review.
In some cases, we can also consider access to C&C’s financial support fund. This is a discretionary fund and will be accessible to those who can demonstrate they are unable to pay their charges in full.
In order to access our welfare benefits advice service, undertake an income expenditure review or apply to C&C’s financial support fund, please contact your local Service Officer or the Service Hub on 0207 922 5300. Please note that any information shared with us will be in strictest confidence.
We will send you quarterly rent statements in April, July, October and January. You should check it to make sure all your rent payments are shown. If your statement appears incorrect or if you have any questions, please contact our Income Team on 0207 922 5300.
Find out more about how to pay your rent.