Resident engagement


We have a long-established commitment to engaging with residents. It's an essential part of the successful delivery of our services.

We recognise the importance of residents having a genuine voice in how their homes are managed and developed.

We believe that residents are the best people to help us to shape and deliver high quality services and achieve value for money. By working in a way that encourages co-production and transparency between residents and staff, we can build healthier communities together.

Get involved

To get involved and make a difference, you don’t need any previous experience – you just need to be enthusiastic and to care about improving the services that affect you and people like you. To find out more about how you can get more involved in shaping your services, speak to your local housing staff or contact the Resident Engagement team at: or you can contact the Service Hub team and ask to speak to Resident Engagement on 020 7922 5300

Want to be a resident case study? We are regularly looking for residents happy to share their story, or be photographed or interviewed for our various blogs, brochures and PR. If you'd be interested in taking part (with no obligation) please complete our resident consent form.

Opportunities to have your say


Our vision is to create engaged, healthy and inspired C&C communities where residents are active participants within the communities - we cannot achieve our full potential in isolation.

Co-production plays an important part in how we engage with residents. Co-production is a working relationship where employees and residents work together, sharing power through design and planning, and delivering change for the better of the community

There are a variety of ways to provide feedback and to influence the running of the services you receive.

Building safety resident engagement strategy.

Our building safety resident engagement strategy outlines how we work with our residents and the high-rise buildings they live in to communicate about how and what we do to keep their building safe.

Customer Voice groups.

We are excited to announce that following the merge of C&C and Aster Group, we have integrated our formal customer voice groups. As a valued C&C customer, we invite you to engage and participate in these groups, which play a crucial role in shaping our services, improving our performance, and ensuring that our customers are at the heart of all decision-making processes.

Our customers, especially those in our involved customer groups, have a strong influence on what we do. They provide valuable insights, help us identify areas for improvement, and offer feedback that allows us to continuously enhance our services. By actively involving our customers, we ensure that their voices are heard and that their needs and preferences are taken into account.

To facilitate your future involvement, we have established a range of formal customer groups, each serving a unique purpose, including - The Customer and Community Network (CCN), our Customer Overview Group (COG), the Customer Scrutiny Panel (CSP) and our Designated Complaints Panel (DCP), Independent Living Group (ILG).

More information here.

Opportunities to engage locally.

Our sheltered schemes have front line staff allocated to them. At many of these sites, the team run regular scheme meetings to keep you informed about your home and the facilities onsite. To find out when your scheme meetings take place please contact a Service Officer or the Portfolio Manager of the scheme.

We endeavour to publish upcoming scheme meetings on this page as and when they are arranged.

Each month we collect your feedback though a customer satisfaction surveys. These surveys give us an insight into satisfaction levels and helps us to spot trends in the general community.

There are a wide range of volunteering roles within C&C's community. These roles provide you with another way to be involved in our activities. They help build confidence, develop skills and improve communication with other residents and staff. Find out more about volunteering.

We always welcome feedback on the service we offer. Feedback can be provided via our form.

We run a regular programme of free activities across our sheltered schemes. Find out what’s on near you.

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