News / Blog
If you are a journalist with a media enquiry, please get in touch with the communications team at Aster, who look after enquiries across the group. Contact details can be found at Corporate | News | Aster Group
For all non-media enquiries (for C&C) please call 020 7922 5300 or visit ccht.org.uk/contact-us/
If you are a resident who would like to be considered as a C&C case study please complete this simple consent form.
04/03/2024
Help to manage your money
Our financial wellbeing team are here to help with worries about money, benefits, and budgeting. We help customers every week with their individual circumstances. If you need help or advice then you can contact the team by calling the Service Hub on 020 7922 5300. However, we know you may not fee...
04/03/2024
Changes to your rent from April 2024
You should by now have now received your rent letter and confirmation details for your new rent payment for the 2024-25 financial year. In most cases, you will have also had your service charges for the next year set out. The rent you pay ensures we can continue to provide all our customers with...
04/03/2024
Cat neutering and microchipping
Do you have a new pet cat? Do you have a pet cat that isn’t yet neutered? Are you looking to welcome a kitten into your home? In England from 10 June 2024, it will be compulsory to have your cat microchipped from 20 weeks of age, but there is no minimum age to have your cat microchipped. Many kit...
04/03/2024
Asbestos surveys
If your home was built before the year 2000, we will, at some stage, be required to carry out an asbestos survey, either to support planned works or repairs or to collect data on asbestos materials in your home. Asbestos-containing materials can be found in properties built before this date. It i...
04/03/2024
Debt awareness week
Many people don’t know what support is available to them when it comes to debt advice. This year, the charity Step Change is aiming to raise more awareness of the support available to anyone struggling with debt or paying their bills and will be sharing a whole host of supportive material and adv...
04/03/2024
Tenant Satisfaction Measures survey
Your thoughts and opinions play a vital role in helping us to shape the services we provide. You may receive a survey asking for your thoughts and comments about how we deliver our services to you. The survey has been created by the Regulator for Social Housing, which oversees all landlords like...
29/02/2024
Dealing with unwanted pests
We know how concerning it is to have unwanted pests in or around your home; whether it’s insects or rodents, they can be a health hazard and a nuisance and in some instances, can cause damage. Common household pests can be wasps, spiders, silverfish, bed bugs, fleas and rats or mice. In most ca...
05/02/2024
An integration update
As you may be aware, C&C merged with Aster Group at the start of 2022. Since then, we have been integrating some of our central services (such as Finance and IT). As a part of Aster Group, C&C is able to better provide a wider and more effective scope of services and support to both curre...
05/02/2024
Do you pay your rent via Direct Debit?
We’re currently in the process of writing to all customers who pay us via Direct Debit. As part of our integration with Aster Group, there will be changes to payment days in most cases. This is to ensure that all payments and direct debits will be automatically updated, across the Group, in line...
05/02/2024
Looking after your homes for the longer-term
Back in 2022, Aster began a stock condition survey across all of our homes, including those owned and managed by Central and Cecil (C&C), as well as East Boro Housing Trust (EBHT) and Enham Trust. The survey gave us the opportunity to look at how we can further improve the quality of our home...