News / Blog
If you are a journalist with a media enquiry, please get in touch with the communications team at Aster, who look after enquiries across the group. Contact details can be found at Corporate | News | Aster Group
For all non-media enquiries (for C&C) please call 020 7922 5300 or visit ccht.org.uk/contact-us/
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19/12/2025
Christmas opening hours
During the festive period our contact centre will be closed for a few days. If you need to reach us in an emergency, please call us on 020 7922 5300 as our out of hours service will be able to help. Wednesday 24 December: Open 8am – 5pm Thursday 25 December: Closed Friday 26 December: Closed Satu...
03/12/2025
Staying safe online: A note for our customers
We’re aware that Westminster City Council recently confirmed a cyber security incident affecting some of the shared systems used by Westminster, Kensington & Chelsea and Hammersmith & Fulham. The Councils have been issuing their own updates and are contacting any residents or customers di...
29/10/2025
Your end-of-year service charge statement
You’ve should have now received your end-of-year service charge statement, and we want to make sure everything is clear and accurate for you. We understand that service charges can sometimes raise questions—whether it’s about specific costs or changes from last year. If anything doesn’t look quit...
29/10/2025
Awaab’s Law: A turning point for safe social housing
This month, a new law known as Awaab’s Law came into force, marking a shift in how social landlords respond to health hazards in your home. Named in memory of Awaab Ishak, a two-year-old boy who tragically died in 2020 due to prolonged exposure to mould in his family’s social housing flat, the la...
27/10/2025
Introducing The Silverton
New residents are settling into life at The Silverton in Silvertown, as the development’s first homes are handed over. The modern riverside apartments are already buzzing with activity, with neighbours meeting for the first time and a new community beginning to take shape. The Silverton of...
01/09/2025
VOLUNTEER BLOG: Ariane on life at Rathmore House
Read about our volunteer, Ariane's experience at our Rathmore House care home.
31/07/2025
Change to C&C out of hours call handling contractor
This week we’re changing the team who answer the critical emergency repairs calls outside of normal working hours. All out of hours critical emergency calls to our Service Desk (0207 922 5300) will be automatically diverted to Somerset Lifelines, rather than our current contractor, Aquarius. Thi...
07/07/2025
New Customer Handbook Now Live!
The new C&C resident Customer Handbook is now live! The handbook brings together everything you need to know about your home, your community, and the services we provide.
04/07/2025
Service hub temporarily unavailable – 16 and 17 July
We’d like to let you know that our phone lines could be temporarily unavailable on 16 and 17 July due to scheduled maintenance. We hope that any disruption will be minimal, but if it does happen, you will not be able to call us through the Service hub. What number is affected? Our main Servic...