News / Blog

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07/07/2025

New Customer Handbook Now Live!

The new C&C resident Customer Handbook is now live! The handbook brings together everything you need to know about your home, your community, and the services we provide.

04/07/2025

Service hub temporarily unavailable – 16 and 17 July

We’d like to let you know that our phone lines could be temporarily unavailable on 16 and 17 July due to scheduled maintenance. We hope that any disruption will be minimal, but if it does happen, you will not be able to call us through the Service hub. What number is affected? Our main Servic...

04/06/2025

Change to CCHT out of hours call handling contractor

We would like to let you know about an update regarding the change of contractor to answer the critical emergency repairs calls that are supported outside of normal working hours for the Central & Cecil Housing Trust (CCHT). At the end of June, all out of hours critical emergency calls to the CC...

Empowering our customers

30/04/2025

Empowering our customers

Empowering our customers Over the last six months, we've been committed to helping our customers navigate some of the most complex and challenging parts of the benefits system. Out goal has always been clear - to make sure customers get the financial help and support their entitled to,. Here are...

02/03/2025

It’s not too late to sign up to Money Matters Week

From Monday 3 March we’re hosting Money Matters Week, a series of supportive, practical and inclusive sessions designed to help you gain confidence with money management. All sessions are hosted online and are free to register for. While we’re running a variety of sessions throughout the week...

02/03/2025

National Careers Week 2025

Between Monday 3 – Friday 8 March, we’re proud to support National Careers Week 2025, highlighting the wide range of career opportunities available across the UK. At Aster, we believe in investing in people and communities, creating pathways for rewarding and purpose-driven careers in the social...

02/03/2025

Update on RTS electricity meters

If your home currently uses an older Radio Teleswitch Service (RTS) electricity meter, it’s important to know that support for these meters will end on 30 June 2025. What does this mean for you? If you manage your own energy supply, you'll need to contact your energy supplier as soon as possibl...

02/03/2025

Debt Awareness Week 2025

This year, Debt Awareness Week will take place from Monday 24 to Sunday 30 March 2025, organised by the charity StepChange. The campaign aims to raise awareness about the support available to people struggling with debt, empowering them to take control of their financial situation. Many people w...

02/03/2025

Let us know if you're moving

Are you a rented customer looking to move out? If you want to end your tenancy or licence and hand back your home, you can now give us notice quickly and easily via our online portal, MyAster. To formally end your agreement with us, you’ll need to complete a Notice to Quit form. You can now do t...

02/03/2025

Are you claiming Universal Credit?

If yes, then it is your responsibility to tell Universal Credit when your rent changes - but please do NOT take this action until April. If you have a Universal Credit journal you will get a “To Do” between Tuesday 1 - Sunday 20 April asking you to update your rent. Please wait for this “To Do”...


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