News / Blog
If you are a journalist with a media enquiry, please get in touch with the communications team at Aster, who look after enquiries across the group. Contact details can be found at Corporate | News | Aster Group
For all non-media enquiries (for C&C) please call 020 7922 5300 or visit ccht.org.uk/contact-us/
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07/07/2025
New Customer Handbook Now Live!
The new C&C resident Customer Handbook is now live! The handbook brings together everything you need to know about your home, your community, and the services we provide.
04/07/2025
Service hub temporarily unavailable – 16 and 17 July
We’d like to let you know that our phone lines could be temporarily unavailable on 16 and 17 July due to scheduled maintenance. We hope that any disruption will be minimal, but if it does happen, you will not be able to call us through the Service hub. What number is affected? Our main Servic...
04/06/2025
Change to CCHT out of hours call handling contractor
We would like to let you know about an update regarding the change of contractor to answer the critical emergency repairs calls that are supported outside of normal working hours for the Central & Cecil Housing Trust (CCHT). At the end of June, all out of hours critical emergency calls to the CC...
30/04/2025
Empowering our customers
Empowering our customers Over the last six months, we've been committed to helping our customers navigate some of the most complex and challenging parts of the benefits system. Out goal has always been clear - to make sure customers get the financial help and support their entitled to,. Here are...
02/03/2025
It’s not too late to sign up to Money Matters Week
From Monday 3 March we’re hosting Money Matters Week, a series of supportive, practical and inclusive sessions designed to help you gain confidence with money management. All sessions are hosted online and are free to register for. While we’re running a variety of sessions throughout the week...
02/03/2025
National Careers Week 2025
Between Monday 3 – Friday 8 March, we’re proud to support National Careers Week 2025, highlighting the wide range of career opportunities available across the UK. At Aster, we believe in investing in people and communities, creating pathways for rewarding and purpose-driven careers in the social...
02/03/2025
Update on RTS electricity meters
If your home currently uses an older Radio Teleswitch Service (RTS) electricity meter, it’s important to know that support for these meters will end on 30 June 2025. What does this mean for you? If you manage your own energy supply, you'll need to contact your energy supplier as soon as possibl...
02/03/2025
Debt Awareness Week 2025
This year, Debt Awareness Week will take place from Monday 24 to Sunday 30 March 2025, organised by the charity StepChange. The campaign aims to raise awareness about the support available to people struggling with debt, empowering them to take control of their financial situation. Many people w...
02/03/2025
Let us know if you're moving
Are you a rented customer looking to move out? If you want to end your tenancy or licence and hand back your home, you can now give us notice quickly and easily via our online portal, MyAster. To formally end your agreement with us, you’ll need to complete a Notice to Quit form. You can now do t...
02/03/2025
Are you claiming Universal Credit?
If yes, then it is your responsibility to tell Universal Credit when your rent changes - but please do NOT take this action until April. If you have a Universal Credit journal you will get a “To Do” between Tuesday 1 - Sunday 20 April asking you to update your rent. Please wait for this “To Do”...