C&C supports new Government awareness campaign on social housing complaints

09/03/2021

C&C is in full support of a new Government awareness campaign, launched this month, designed to provide social housing residents information about their rights as a resident, and ensure that they are listened to if they have a complaint against their housing provider.

At C&C, we strongly value the views and concerns that any of our residents may have, and we recently revised our complaints policy to ensure residents have their complaints investigated in a timely and efficient manner.

All complaints are investigated and responded to within just 10 working days, while we have also recently launched a simple online form on our website that gives residents an easy and effective additional way to raise any complaint they may have.

Any C&C resident wishing to make a complaint or indeed who has other feedback or suggestions as to how we can improve our service can do so in a number of ways:

Email us: contact-us@ccht.org.uk

Call us: 0207 922 5300 (Service Hub number)

Complete our online form: https://www.ccht.org.uk/about-us/complaints-and-feedback/

Our updated complaints policy can be viewed at: C&C Complaints Policy

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