Celebrating National Customer Service Week

Last month we celebrated National Customer Service Week. We joined lots of other organisations across the UK to recognise the importance we place on providing a great service to you, our customers.

Emma O’Shea, our Chief Operating and Technology Officer shared a blog about effective service leadership and how this can set the tone for improving services by listening to customers, trying out new ideas, and nurturing a positive culture. Read it here.

We revisited the importance of our Service with Respect values which you can read about here.

We also shared and celebrated many customer compliments through the week to celebrate the great work of our teams. Here’s just a few of those:

“Aster is marvellous, and I am very grateful for the fast service I had recently from Carl.”

“Anton was brilliant. He was polite, helpful, and went beyond the norm.”

“I wanted to say how personable Nick is, and that he got on and did the job very well with no fuss. Please thank Nick very much!”