Changes to your rent from April 2023

With the cost of living rising and energy prices going up, we understand that this year’s rent rise will lead to further increases to your monthly bills.

To support people living in social housing, the government has confirmed that there will be a cap on rent increases this year.

This means that for most customers, your rent has increased by 7% from 1 April 2023, a rise which is below inflation, in light of this difficult period.

We understand that any rent increase can be worrying and we’re available to answer any questions or concerns you might have. Most customers will see an increase of between £3- £14 a week in their rent, and you should have had a letter to confirm what your new rent is.

Help to manage your money

If you’re worried about paying your rent or service charges, we’ll do all we can to help you to manage your money. In order to access our welfare benefits advice service, undertake an income expenditure review or apply to C&C’s financial support fund, please contact your local Service Officer or the Service Hub on 0207 922 5300.

Please note that any information shared with us will be in strictest confidence.

In some cases, we can also consider access to C&C’s financial support fund. This is a discretionary fund and will be accessible to those who can demonstrate they are unable to pay their charges in full.

We can help you set up realistic repayment schedules if you’re in arrears and connect you to other support services in your community if you need them.

You can also use our free Money Advice Tool on our website, which helps with budgeting and checks you’re accessing all the support available to you.

Service charges

Some customers also pay service charges for services we provide like ground maintenance or lighting in communal areas. Each year we look at how much we’ve spent providing these services and calculate service charges from this amount. Most service charges are variable which means that they could go up as well as down.

If you pay a service charge, we’ve sent you a letter showing any changes.

We’d encourage you to talk to us if you’re worried about paying your rent or other charges.

You can call us on 020 7922 5300 for more support and advice.