Important updates for residents - May 2023


Bank holiday opening hours 

Please note that with there being three Bank Holidays during May, our Service Hub will be operating slightly differently this month.

You can find out our opening and closing times here: Bank holiday opening hours (

Customer engagement work rewarded through Tpas award

Aster has recently been awarded an accreditation that recognises the importance we place on listening and acting on your views.

The accreditation was awarded by Tpas, an independent group which promotes, supports and champions tenant involvement and empowerment in social housing across England.

We’re now one of just 21 landlords to be endorsed by Tpas.

Read more here.

Help with cheaper broadband and phone packages

If you’re claiming Universal Credit or Pension Credit, you might be able to get a reduced tariff on your broadband and phone package.

Find out more.

Stay safe while using heaters at home

There are many products advertised as cost-effective heating methods to keep warm. However there are some potential fire risks connected to mini heaters, so we have put together some safety advice that may be of help.

Read our advice here.

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