Common questions for care residents

We get a lot of questions from prospective residents and their loved ones about our care homes. If your immediate question is not answered below, then please do get in touch.

If you have any questions regarding how we are managing the coronavirus risk for residents in our care homes, read our COVID-19 FAQs here.

Every person’s needs are different - in terms of medical, physical, emotional and even social aspects. We believe that residents need a package developed and tailored, especially for them, which can be altered as quickly as their needs change. We continually review our residents' needs and the support we offer them. In most cases, we can support our residents fully with compassionate end of life care. . However, in some circumstances, the medical professionals may assess the residents' needs and advise them to move to a nursing home. In this situation, we will support them and you through this process.

Visitors are welcome at any time during the day. Residents can see their guests in their rooms or make use of any one of our communal lounges. We also welcome family to stay for a meal and eat with their loved one for a small cost and encourage family and friends to take residents out when they can.

Most of our homes can accommodate small domestic pets. Please contact your nearest care home for more details.

Yes. Having familiar surroundings is important, so we encourage residents to hang photos, bring their most cherished possessions and make the room their own. We regularly arrange for electrical items to be tested via PAT, and we do ask that any electrical items be safe and well-maintained before being brought into the home.

We do not charge any administration or management fees. Residents who are paying for their own care are required to pay four weeks in advance.  This would be payable on the day of arrival.

Any balance not used in respect of the above will be returned to the appropriate person as settlement of the final account.

We require respite stays to be paid in full. For further information, please contact us.

Paying for care can feel like a confusing subject, but there’s support and information available to help inform the choices that you make.

The first step is to complete a Financial Assessment in the home of your choice. Please contact your nearest C&C care home for more information on how to start this process. We also recommend that you speak to an Independent Financial Advisor who can answer your financial questions in full.

You can find out more about what our care home fees cover here.

C&C is regularly looking to tell and share its residents' stories for our website, brochures, or general PR use. If a resident has the capacity to do so, we will seek their permission; if not, we will seek permission from their Next of Kin or nominated representative. When visuals enhance these stories, we request the completion of our photography and video consent form.

  1. Arrange a visit by completing an online form or calling your chosen care home.
  2. During the visit, we will talk to you about your specific needs and answer any questions that you may have.
  3. An assessment of care needs will be completed by one of the service’s management team. They will ask for further information as required
  4. Once this is all agreed upon, we will discuss a move-in date and any other arrangements that need to be made to make this happen!

Moving into a care home can be quite daunting. To ease the process, we can facilitate trial stays; please get in touch with your chosen care home to arrange this.

Our preferred method of payment is via Direct Debit. If you require an alternative payment method or more information, please contact your chosen care home directly.

Other useful places that may provide answers to any questions you have:

Enquiry form

If you have any other questions, please complete the form below, and a team member will contact you.

Contact details

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