Common questions for care residents

We get a lot of questions from prospective residents and their loved ones about our care homes. If your immediate question is not answered below, then please do get in touch.

For more information on how we’re managing the Coronavirus risk to residents in our care homes read our covid-19 FAQs here.

There are many benefits of Digital Care Plans. The Care Quality Commission (CQC), have outlined the five key areas in which they believe the state-of-the-art use of technology can support the provision of exceptional person-centred care:

Every person’s needs are different - in terms of medical, physical, emotional and even social aspects. We believe that residents need a package that’s developed and tailored especially for them, which can be altered as quickly as their needs may change. All of our care homes offer residential and dementia care. If the needs of your loved one change, they will be supported by the District Nurses. In the majority of cases we are able to support our residents to the end of their days. However, in some circumstances the medical professionals may assess the residents needs and advise that they need to move to a nursing home.  In this situation we will support both them and you through this process.

Visitors are welcome at any time during the day. Residents can see their guests in their rooms or make use of any one of our communal lounges. We also welcome family to stay for a meal and eat with their loved one for a small cost and encourage family and friends to take residents out when they can.

Most of our homes can accommodate small domestic pets. Please contact your nearest care home for more details.

Yes. It’s important to have familiar surroundings so we encourage residents to hang photos, bring their most cherished possessions and make the room their own. We will arrange for all electrical items to be tested using PAT and will conduct fire risk assessments on any furniture.

We do not charge any administration or management fees. Residents who are paying for their own care are required to pay one month in advance.  This would be payable on the day of arrival.

Any balance not used in respect of the above will be returned to the appropriate person as settlement of the final account. For further information, please contact us.

Paying for care can feel like a confusing subject, but there’s support and information available to help inform the choices that you make.

The first step is to complete a Financial Assessment in the home of your choice. Please contact your nearest C&C care home for more information on how to start this process. We also recommend that you speak to an Independent Financial Advisor who can answer your financial questions in full.

You can find out more about what our care home fees cover here.

Please complete the form below to enquire about our care homes and a member of the team will be in contact with you.

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