Our regulators

All housing organisations including C&C are regulated to ensure that they are managed effectively and deliver high quality services.

C&C has two regulators, the Regulator of Social Housing (RSH), which oversees our housing schemes and the Care Quality Commission (CQC), which oversees our care homes

 

Regulator of Social Housing (RSH)

  • The HCA is the national housing and regeneration agency for England, with a capital investment budget of nearly £7bn
  • The HCA asks all social landlords, including Central & Cecil, to measure their services against the following six standards:

 

 1. Tenant Involvement and Empowerment, which includes:

  • Customer service, choice and complaints
  • Involvement and Empowerment
  • Understanding and responding to the diverse needs of tenants

 2. Home, which includes:

  • Quality of accommodation
  • Repairs and maintenance

3. Tenancy, which includes:

  • Allocations
  • Rent
  • Tenure

4. Neighbourhood and Community, which includes:

  • Neighbourhood management
  • Local area co-operation
  • Anti-social behaviour

5. Value for Money

6. Governance and Financial Viability

 

Care Quality Commission (CQC)

  • The CQC is an independent organisation that aims to assess, inspect and improve health and social care in England
  • The CQC asks all health and social care providers, including C&C, to measure their performance against six standards:

 

1. Information and involvement

2. Personalised care, treatment and support

3. Safeguarding and safety

4. Suitability of staffing

5. Quality and management

6. Suitability of management