Service Reviews are in depth examinations of a particular service, to examine current policy and practice, and make suggestions for improvements.
The Service Review Panel produce a report with recommendations for improvement, which are then considered by the Heads Of Service and Board and an action plan is then produced,
C&C’s RSP conduct two Service Reviews a year, based on topics selected at the Residents’ Annual Conference.
The RSP look for 2-3 interested residents and/or resident relatives to join each panel. If you are interested in joining a future review, then please email firstname.lastname@example.org, or call the Resident Engagement Team on 02079225368.
To learn more about the RSP’s previous Service Reviews, please use the below links:
Autumn/Winter 2013- Security Service Review
Security Service Review Report available here. The recommendations from the report have now been fully implemented.
Winter/Spring 2014- Communications Service Review
To view the progress in implementing recommendations from the Communications Service Review, please view the Action Plan available here
Winter 2014/Spring 2015-Anti-Social Behaviour (ASB) Service Review
To view the progress in implementing recommendations from the ASB Service Review, please view the Action Plan here
Summer 2015 - Resident Engagement in Care Service Review
The Engagement in Care review has now been completed and avaiable to download here.
Autumn 2016 - Activities Provision Service Review
The RSP started their Fifth review on Activities Provisions and the wider engagement C&C provide. All the recommendations have been approved by the board and you can download the final report here.
Autumn 2017 - Service Review into Retention of Staff
This report details the findings and recommendations of a resident-led Service Review into retention of staff for C&C
Future Review Topics
At C&C’s Annual Conference, residents voted on the top 2 services that they would like to see reviewed. The following topics received the highest number of votes and will be reviewed: Loneliness and Isolation & Out of Hours Service