Norfolk Square, Paddington, Greater London W2 1RY
Sheltered Housing, Over-55s
020 7723 0686
Portfolio Manager: Tracey Morgan - 077 4744 6900
Address: Norfolk Square, W2 1RY
Edna House sheltered scheme provides 59 self-contained studio flats and two x one bedroom flats for older people aged 55+.
The six-floor block was purpose-built in the 1960s as a scheme for Hampstead Old People’s Housing Trust. The Trust merged with Central & Cecil in the mid-1990s.
To one side of Edna House lies the pleasant green space of Norfolk Square. The area features attractive town houses and hotels, with Paddington Station and St Mary’s Hospital nearby.
Residents particularly value having staff available and the convenience of local services.
Sheltered housing residents live independently in their own flats and can ask for support from the Portfolio Manager if they need it. There is also an emergency call system to all flats.
The scheme’s communal facilities include:
- a reception area and office
- a large lounge with a kitchenette in the basement
- a library area in the lounge – books are regularly exchanged by the library service
- two laundry rooms
- a guest room available for a reasonable charge
- two lifts
- a basement yard, facing the communal lounge, with attractive planting in pots
- very limited parking – residents can apply for street parking permits from the council.
We employ cleaners to service the shared areas and residents can also call our centralised repair service.
Tracey Morgan is the Edna House Portfolio Manager, and is supported by a Scheme Officer.
Our Portfolio Manager and Scheme Officer are responsible for the day-to-day running of our sheltered schemes, aiming to keep things running smoothly, with good team work, empathy and organisation. They also maintain links with outside agencies.
Tracey provides new residents with a tenancy pack, including their tenancy agreement and a resident’s handbook, outlining their rights and responsibilities. Thet also provide details about the local area.
Tracey will then work with each new resident to draw up an individual support plan. This may include support with daily living skills such as claiming benefits, making rent payments, sorting out rent arrears and reporting repairs. Residents who need more support can be referred to specialist agencies.
C&C provides a range of activities including:
- arts sessions
- entertainment events and parties
- summer barbecues
- exercise classes run by Westminster Adult Education Service at another of our sheltered schemes.
Various activities are provided by our Arts and Events team.
C&C regulary holds roadshows, conferences and assemblies to allow for our residents the opportunity to communicate with us clearly and directly.
Scheme residents are welcome to put themselves forward for election to the Central & Cecil Sheltered Housing Forum, or to attend as observers. They can also contribute to Central News and our podcast radio project. The Resident Scrutiny Panel gives Central & Cecil residents a formal way to get involved in monitoring our performance and shaping our services.
Edna House is five minutes’ walk to local shops and cafés. The main facilities on Edgware Road are seven minutes’ walk. There is a library on Church Street, a short bus ride away. Norfolk Square has an attractive green space, and Hyde Park and Kensington Gardens are nearby. The scheme is also close to the canal at Paddington Basin.
Transport in the area is good. Paddington station is on the Hammersmith & City and Bakerloo lines. It is also a major mainline station with trains to Heathrow, and across the west and south west. Bus routes in the in the Praed Street/Norfolk Place area include: 7 (East Acton to Russell Square), 23 (Liverpool Street to Westbourne Park), 27 (Chalk Farm to Turnham Green), 36 (New Cross to Queen’s Park), 159 (Paddington Basin to Streatham), 205 (Bow Church to Paddington), 332 (Brent Park to Paddington) and 436 (Lewisham to Paddington).
For more information about the local area, visit the Westminster Local Authority website.
All applications should come through Westminster Council
For more information contact Westminster Housing Options on 020 7641 1000