We support Service with Respect


We’re proud to be part of the Institute of Customer Service’s Service with Respect campaign to make sure that all customer service workers are treated with respect while doing their job.

Our colleagues have the right to always be treated with the respect and courtesy they show to our customers every day. We will not tolerate any abusive behaviour towards our people.

We will take appropriate action when customers are found to have been abusive to any colleague.

If you need to speak to someone from our team, please call the Service HUB on 020 7922 5300 and we'll be able to support you.

Thank you for your continued patience while our teams do their best every day to support you at your home.

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