Benefits advice

Advice or support with welfare benefits

We understand that your circumstances may change, and you sometimes need advice on understanding what support is available. Our in-house specialist Welfare Benefits Officer may be able to help you. If you are experiencing difficulties paying your rent, please complete the form below or contact our Service Hub staff to discuss your situation on 0207 922 5300 0207 922 5300.

We can assist with:

  • Benefit checks – to help ensure that you are claiming all the benefits you are entitled to
  • Assist with new benefit applications and change of circumstance notifications
  • Provide advice on changes to benefits, including Universal Credit, PIP, ESA and Pension Credit
  • Advice regarding the benefit cap or bedroom tax
  • Mandatory reconsideration and appeals
  • Advice on Carers Allowance and Attendance Allowance
  • Signposting for help with debt and money problems

Please read our simple Welfare Benefits Advice leaflet before contacting us.

If you still require help, please call us or complete the form below.

Universal Credit

Universal Credit has replaced the following benefits:

  • Income Support
  • Income based Jobseekers Allowance
  • Income related Employment and Support Allowance
  • Working Tax Credits
  • Child Tax Credits
  • Housing Benefit

Universal Credit is paid monthly and includes an amount towards your housing costs. This is usually paid direct to you rather than to us (as your Landlord), so you’ll need to arrange to pay your rent out of your Universal Credit money. For support and advice on this, please contact us.

Housing Benefit

Housing Benefit can help you pay your rent if you’re unemployed, on a low income or claiming benefits. If you are eligible it is paid directly to your rent account. To apply for Housing Benefit, contact your local Council.

Enquiry form

If you have any questions or queries regarding benefits, please complete the form below.

Contact Us

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Email address
Phone number
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