Contact us

The Service Hub

The Service Hub is at the heart of the organisation, providing an exceptional service to C&C residents. Available Monday to Friday, the team handle any queries residents may have, be that, a repair or housing query, a compliment or just to hear a friendly voice over the phone.

The Feedback Team are an extension of the Service Hub, they are solution focused and committed. The hard work of both teams has resulted in an improvement in the response time from 20 to 10 days. Each query they face helps them make improvements to our services, which resulted in a decrease in complaints.

Joseph Thomas – Service Hub Manager

I joined C&C in 2019 as the Service Hub Manager. I am responsible for the ‘Service Hub’ which is a front-line service. The Service Hub consists of the Feedback Team, Office Management, Reception and our service hubbers - who answer all your queries! There’s never a dull moment here at C&C and it’s the type of organisation that pushes you to do and become better. I am supported by a fantastic team who are super people. The working environment is very organic and promotes inclusiveness and development.

We're here for all of our residents, so if you can't find what you need on our website then get in touch by email or phone and we will be delighted to help you.

Employee Headshots For Website JT2 24

If you have any questions or queries, please complete the form below.

Contact details

CCHT's privacy policy provides users with information of our services, those whose data we process, and what we do with personal data.

020 7922 5300

Central Office for general or press enquiries or use the form above.

080 0121 8742

Repairs line, 9AM - 5PM, Monday - Friday

080 0533 5719

Out of hours repairs line

080 0075 6699

Anti-social behaviour (ASB) respect line

Close this GDPR cookie privacy notice

We use cookies on this website to provide you with a better online experience. If you continue, we'll assume you are OK with your web browser receiving our website's cookies. Our privacy policy explains how we use cookies.