We’re proud to help residents – and welcome new ones

We want to reassure both current and future residents that we’re doing everything we can to maintain the safe living and working environments for all of our housing and care residents and staff.

Open to new residents

We know that many people still want to find a new home but may be worried about doing so. Whether you’re seeking a new home to rent or buy, or a care home place for a relative or loved one, you can do so confidently with us.

We’re accepting new applications and expressions of interest across our London portfolio. Our dedicated, experienced housing and care teams can arrange viewings while observing social distancing and other strict hygiene protocols.

For more information on how we're supporting residents in care homes,  please read our Care Home FAQs.

We have put in place a number of extra measures across our schemes, properties and care homes. We even have our own Covid-19 Management Plan, in addition to following the latest Government and Public Health England Guidance.

So, you can have every confidence that we’re going the extra mile to minimise any risk and support you all the way into your new home and beyond.

For more information, call us on 0207 922 5300.

Covid-19 Management Plan

If you’d like to read more about our approach, please follow the link to our COVID-19 Management Plan. We continue to monitor and adapt to the situation and adjust our support where appropriate.

Update for existing residents

We are grateful to our residents for their continuing support and for adapting to the situation – and thankful for our staff for their hard work and dedication.

Where possible we are encouraging you to get vaccinated (if not already) and to report a positive test or symptoms to our Service Hub or a housing officer.

With lockdown restrictions easing at the current time, you may find this guidance document helpful.

Please note that calls made to our Service Hub may increase during this time, so you may experience longer than usual waiting times. We urge you to contact us only for urgent issues.


Get involved – resident activities!

While our face-to-face activities are being reintroduced both inside and outside our homes, we're also running a series of online events to help residents stay active. To sign up for our monthly alerts, simply email

You can also check out our Activity Calendar for the latest arts and fitness classes at your scheme and online.

We've even put some videos together with our partners for your enjoyment. Here are a few of our recent top picks to whet your appetite:

Enjoy singing? Join Nicola, who leads Oldfield’s All Together Singing choir, for a little warm up and sing-song that you can do whenever you feel like it:

Want to learn how to draw? Christine, who runs our painting classes at Blackham House, has put together a short video on how to draw trees:

The NHS have produced a list of seated exercises to help prevent falls and keep you mobile. Find out more here:



We are now resuming a normal repairs service. Jobs that were previously put on hold during the pandemic are now being booked in. Repairs operatives will follow the Covid-19 precautions, wearing PPE and keeping a safe distance from you while working. You may be asked to move to another area of the property to keep you safe.

If we arrive at the property and you have any Covid-19 symptoms or have tested positive then the work will be re-booked (unless an emergency).

Repairs can be reported via our website.

For more information about how our contractors will help keep you safe while carrying out repairs in your home, please read our Covid-19 Risk Assessment Guidance.

Experiencing financial hardship?

For any residents facing financial difficulties, please call us now on 0207 922 5300. Help is available over the coming months, and repayment plans can then be set up for you.

A summary of our support to housing residents:

  • We’ve been regularly communicating with our residents, including via post, email, telephone and face to face (observing social distancing)
  • We also have regular check-ins with our most vulnerable residents e.g. those shielding/with medical conditions
  • We have increased support across our properties, housing schemes and care homes, including extra staff, additional cleaning and sanitisation where required
  • We continue to ensure our front-line staff have good stocks of PPE
  • We are supporting a small number of residents facing financial difficulties, and have set up repayment plans as required
  • We continue to carry out repairs (social distancing and safe working practices)
  • In addition to our existing partnerships, we have set up a number of new partnerships with charities, local businesses and other organisations to help provide food and other support services to residents where possible
  • We have made a limited number of tablets available to the most vulnerable of our residents to help them connect to loved ones and join in virtual activities
  • All non-essential staff and volunteer visits remain suspended, as do visits to our Central Office

Our care homes 

Our staff continue to do an outstanding job in enriching the lives of our residents across our four care homes. Residents at all of our homes have now received both vaccination injections, while regular testing for residents and staff is ongoing. We thank all of the wonderful relatives for their cards, gifts and well wishes. We have reintroduced indoor, garden and pod visits in a safe and secure manner, and relatives are also able to take their loved ones out of the home for trips.

Our care staff continue to run an excellent programme of activities for our residents. We continue to have strict hygiene measures in place and have increased sanitisation throughout the homes. And we’re working closely with Public Health England, the NHS and local borough council services to further minimise the risk of infection to our residents and staff. We have also been testing staff and residents across our homes as testing capacity has become available.

For safety and added peace of mind, a PCR test on the day of arrival and 72 hours before arrival in our homes will apply to new residents, while we can arrange for them to receive the Covid-19 vaccination if required. New residents arriving directly from hospital will be required to self-isolate for a short time; and we ensure these residents feel supported, welcomed and engaged during this period.

Future updates

We will continue to review the situation in line with updates from the Government, the NHS and advice from Public Health England, and provide updates here and on Twitter and Facebook.

For any non-residents currently looking for a more supportive community, please get in touch with us on 0207 922 5300.

Read our COVID-19 Management Plan. We continue to monitor and adapt to the situation and adjust our support where appropriate.

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