We’re proud to help residents – and welcome new ones

We want to reassure both current and future residents that we’re doing everything we can to maintain the safe living and working environments for all of our housing and care residents and staff.

Open to new residents

We know that many people still want to find a new home but may be worried about doing so. Whether you’re seeking a new home to rent or buy, or a care home place for a relative or loved one, you can do so confidently with us.

We’re accepting new applications and expressions of interest across our London portfolio. Our dedicated, experienced housing and care teams can arrange viewings while observing social distancing and other strict hygiene protocols.

For information on how we're supporting residents in care homes,  please read our Care Home FAQs.

Covid-19 Management Plan

If you’d like to read more about our approach, please follow the link to our COVID-19 Management Plan. We continue to monitor and adapt to the situation and adjust our support where appropriate.

Update for residents - April 2022

While Covid-19 restrictions nationally have gradually been removed in recent months, we continue to recommend masks be worn in communal lounges and in hallways and stairwells, in order to protect you and your fellow residents at a time when case numbers remain high.

We have been pleased to be in a position where we have reintroduced many in-person activities, although we appreciate that for some residents, online activities remain most appropriate. We are therefore operating a 'hybrid' approach offering both in-person and online activities at this time.

We have also gradually reopened guest rooms at our schemes. Please speak to your local scheme officer if you require a guest room to be booked.

You may find this Government guidance document helpful.



We continue to run a normal repairs service. Repairs operatives will follow the Covid-19 precautions, wearing PPE and keeping a safe distance from you while working. You may be asked to move to another area of the property to keep you safe.

If we arrive at the property and you have any Covid-19 symptoms or have tested positive then the work will be re-booked (unless an emergency).

Repairs can be reported via our website.

For more information about how our contractors will help keep you safe while carrying out repairs in your home, please read our Covid-19 Risk Assessment Guidance.

Experiencing financial hardship?

For any residents facing financial difficulties, please call us now on 0207 922 5300. Help is available over the coming months, and repayment plans can then be set up for you.

A summary of our support to housing residents:

  • We’ve been regularly communicating with our residents via post, email, telephone and face-to-face (observing social distancing).
  • We have increased support across our properties, housing schemes and care homes, including extra staff, additional cleaning and sanitisation where required
  • We continue to ensure our front-line staff have good stocks of PPE
  • We are supporting a small number of residents facing financial difficulties and have set up repayment plans as required
  • We continue to carry out repairs (social distancing and safe working practices)
  • In addition to our existing partnerships, we have set up a number of new partnerships with charities, local businesses, and other organisations to help provide food and other support services to residents where possible
  • All non-essential staff and volunteer visits remain suspended, as do visits to our Central Office

Our care homes 

Our staff continue to do an outstanding job in enriching the lives of our residents across our four care homes. Residents at all of our homes have now received both vaccination injections, while regular testing for residents and staff is ongoing. We thank all of the wonderful relatives for their cards, gifts and well wishes. We have reintroduced indoor, garden and pod visits in a safe and secure manner, and relatives are also able to take their loved ones out of the home for trips.

Our care staff continue to run an excellent programme of activities for our residents. We continue to have strict hygiene measures in place and have increased sanitisation throughout the homes. And we’re working closely with Public Health England, the NHS and local borough council services to further minimise the risk of infection to our residents and staff. We have also been testing staff and residents across our homes as testing capacity has become available.

For safety and added peace of mind, a PCR test on the day of arrival and 72 hours before arrival in our homes will apply to new residents, while we can arrange for them to receive the Covid-19 vaccination if required.

Future updates

We will continue to review the situation in line with updates from the Government, the NHS and advice from Public Health England, and provide updates here and on Twitter and Facebook.

For any non-residents currently looking for a more supportive community, please get in touch with us on 0207 922 5300.

Read our COVID-19 Management Plan. We continue to monitor and adapt to the situation and adjust our support where appropriate.

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