Dealing with unwanted pests


We know how concerning it is to have unwanted pests in or around your home; whether it’s insects or rodents, they can be a health hazard and a nuisance and in some instances, can cause damage.

Common household pests can be wasps, spiders, silverfish, bed bugs, fleas and rats or mice.

In most cases, it is your responsibility as a customer to deal with a pest problem within your home and keep your home as clean and clear as possible.  We do look to support you by directing you to relevant information to ensure you can take any appropriate action, and on a case-by-case basis we may engage a professional pest service to treat and help eradicate any infestations.

It’s important any concerns are dealt with quickly and effectively to stop the problem getting worse or spreading. The British Pest Control Association has a whole host of advice and guidance on dealing with pests around your home: BPCA Domestic Pest Advice | Pest Control Advice, Help & Resources

If you are concerned about an ongoing problem or are worried vermin has entered your home then you can speak to your Housing Officer or the Service Hub on 020 7922 5300 for advice and support.

For our Extra Care Schemes, Independent Living Schemes, Care Homes and the communal areas we manage we undertake the removal of pests and vermin where needed, and work with our customers to help them take appropriate action in their homes in these schemes.

We have successfully reprocured our pest control contract, Beaver Pest Control now provide us with baiting, monitoring and treatment services. There is a lot a lot of useful tips and guidance on its website: Pest Control Experts - Beaver Pest Control (

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