Important updates for residents – May 2022

Resident activities e-newsletter: This month we are launching our new-look resident activities e-newsletter, issued to some 450 C&C residents for whom we have e-mail addresses. If you are a resident who does not currently receive the activities e-newsletter and would like to, please e-mail us at getinvolved@ccht.org.uk.

Central Office: Please note that we are currently undertaking a feasibility review of C&C's Central Office in Waterloo at this time, and that as a result the office will be operating on a limited basis, with staff often working from other locations. We ask that you do not come to the Central Office during this time. Instead, please get in touch using the various ways set out on our Contact Us page, or contact your nearest housing officer.

We will communicate our longer-term plans for C&C's office later this year.

Service Charge: Following the rise in service charges during April as a result of rapid price rises affecting gas and electricity supplies, we would like to remind residents that C&C offers a discretionary financial support fund, accessible to those who can demonstrate they are unable to pay their charges in full. If you feel this may apply to you, please contact your local Service Officer or the Service Hub on 0207 922 5300. Please note that any information shared with us will be in the strictest confidence.

You can find a comprehensive list of frequently asked questions (FAQs) related to the service charge by visiting ccht.org.uk/service-charges-faq/.

Resident satisfaction surveys: Periodically we carry out telephone surveys with residents to find out how satisfied you are with C&C and our services. Following C&C’s recent merger with Aster Group, these surveys will now be conducted by a company called Opinion Research Services (ORS), who already conduct other satisfaction surveys across the Aster Group. Residents should be aware that you may therefore receive a call from ORS on behalf of Aster Group, as opposed to directly from C&C, asking you to take part in a short satisfaction survey.

Covid-19: While most restrictions have been lifted, we are well aware that case numbers remain high and a number of residents continue taking many precautions to help avoid catching Covid-19. We continue to recommend masks be worn in communal lounges, hallways and stairwells. We have now reintroduced in-person activities, although a few continue to be offered online at this time.

Guest rooms have been reopened at those schemes who offer them. Please speak to your local scheme officer if you require a guest room to be booked.